Privacy Policy

North Idaho Towing (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have, including how text messaging (SMS) works when you contact us or request roadside services.

By using our website (https://northidahotow.com), calling our dispatch line, requesting service, or messaging us, you agree to this Policy. If you do not agree, please do not use our services.

1. Information We Collect

• Contact information you provide: name, mobile phone number, email, pickup and drop-off addresses, and vehicle details.
• Service details: type of assistance requested (tow, jump start, lockout, etc.), notes, photos you choose to send, and approximate location (including GPS if you share it for dispatch).
• Payment information: handled by our PCI-compliant payment processor. We do not store full card numbers, CVV, or expiration dates on our servers.
• Call & message records: phone numbers, timestamps, message contents, and (where disclosed) call recordings or transcripts of calls handled by our AI answering system.
• Technical data: IP address, browser, device type, and basic analytics from cookies or similar technologies.

2. How We Use Your Information

• Dispatch tow trucks and roadside assistance.
• Send transactional updates (driver assigned, ETA, arrival, completion).
• Process payments and send receipts or secure payment links.
• Respond to inquiries, support requests, and complaints.
• Improve safety, prevent fraud, and comply with legal obligations.
• Maintain internal records, including audit logs of dispatch activity.

4. Phone Calls and AI Answering

When you call our dispatch line, your call may be answered by a human dispatcher or by our AI answering system. Calls may be recorded for quality, safety, training, and dispatch accuracy. You will hear a disclosure at the start of recorded calls, consistent with Idaho’s one-party consent law. Sensitive payment information such as full card numbers, CVV, and expiration dates is automatically redacted from stored transcripts.

5. How We Share Information

We share personal information only as needed to deliver service:

• Tow operators and drivers assigned to your request, who receive the minimum information needed to reach you.
• Service providers that operate our messaging (Twilio), payments (Stripe), AI answering, mapping (Google Maps), and infrastructure (Supabase / cloud hosting), under contracts that restrict their use of your data.
• Law enforcement or other parties when required by law, subpoena, or to protect the safety of people or property.
• Successors in the event of a merger, acquisition, or sale of business assets, subject to this Policy.

We do not sell your personal information. We do not share your information with third parties for their own marketing.

6. Data Retention

We retain dispatch and messaging records for as long as needed to provide service, resolve disputes, meet accounting and tax requirements, and comply with applicable laws. You can request deletion of records that are not subject to a legal hold (see Your Rights below).

7. Security

We use commercially reasonable safeguards, including encrypted transport (HTTPS), role-based access controls, row-level security in our database, and PCI-compliant payment handling. No system is perfectly secure; you use the service at your own risk.

8. Your Rights and Choices

• Opt out of SMS at any time by replying STOP.
• Request access to, correction of, or deletion of personal information by emailing dispatch@northidahotow.com.
• California, Colorado, Virginia, and certain other state residents may have additional rights under their state privacy laws, including the right to know, delete, correct, and opt out of certain processing. Contact us to exercise these rights.

9. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by updating the effective date above and, where appropriate, by additional notice.

11. Contact Us